Refunds & Cancellations

1) General

Most items sold through Mabro are digital and delivered immediately via third‑party providers. Once a product is delivered as ordered, it is generally non‑refundable.

2) Wallet holds, reversals & failed transactions

• We place a temporary hold on your wallet for the quoted amount.
• If the vendor confirms success, the hold is captured and funds are debited.
• If the vendor confirms failure, we release the hold or reverse the captured amount back to your wallet.
• If status is unclear (e.g., “processing”), you can requery using status <request_id> in WhatsApp; we finalize once the vendor confirms.

3) Item‑specific guidance

• Airtime & Data: Successful top‑ups are not refundable. Verify the destination number before confirming.
• TV: Confirm your smartcard/IUC and bouquet. Delivered renewals/changes are not refundable.
• Electricity: Tokens generated to a meter are typically non‑refundable; keep your token safe.
• Education (WAEC/JAMB): Issued PINs are not refundable once generated.

4) Disputes & chargebacks

Contact us first so we can investigate with the provider. Unauthorized or fraudulent use may be referred to your financial institution and authorities.

5) How to reach us

Email support@mabro.ng with your request_id, date/time, product, and amount.