Frequently Asked Questions

Download the Mabro app, register with your Nigerian phone number and email address, then complete BVN verification to unlock transactions.

A verified account. Tier 1 (BVN verified) unlocks A2C, airtime, data, bill payments and wallet services. NIN verification raises your limits further.

Yes. The app is free to download and register on; fees apply to certain transactions and are shown before you confirm each one.

You can convert as low as ₦50 worth of airtime. The minimum varies by network, and the current rate is shown in the app before each transaction.

Airtime-to-cash conversion supports MTN, Airtel and Glo.

Conversions are processed instantly. Once you confirm with your PIN, the airtime is swapped and your wallet is credited within seconds.

Your airtime remains intact and no deduction is made. If your wallet was debited, the amount is reversed automatically.

Airtime, mobile data, cable TV (DStv and GOtv), electricity for every Nigerian DisCo, betting wallet top-ups, and giftcards.

Yes. Prepaid tokens are delivered instantly in the app and by SMS. If you do not receive one within 2 minutes, contact support.

Yes. You can buy airtime, data, cable subscriptions and pay electricity for anyone — just enter their number, smart card or meter number.

Transfer to your Mabro account number from any Nigerian bank app. It arrives as your wallet balance.

Wallet-to-wallet transfers are instant, and so are bank withdrawals — when you transfer from your Mabro wallet to any Nigerian bank account, the money arrives within seconds.

No. Wallet balances do not earn interest.

Every transaction requires a PIN, identity is verified with BVN and NIN, and your credentials are encrypted in transit and at rest. Funds are held in secure accounts with regulated financial partners.

All transactions require your 6-digit PIN. Mabro will never ask you for it — anyone who does is not us.

Use the "Forgot PIN" option on the login screen, or message us on WhatsApp and we will help you get back in.

Contact support. Withdraw any remaining balance first; data is then retained only as long as the law requires.